Virgin Trains Contact Numbers

Virgin Trains Logo

Whether you are travelling to work, school or even a small weekend gateway with you, your friend, family or loved ones and you happen to leave in the UK, see to it that you travel with Virgin Trains.

They have taken several measures towards ensuring that every second you spend with them travelling on their trains is awesome. One such initiative is an open communication channel between them and their customers.

With that in mind, this post will get to focus on contact details. So expect to find Virgin Trains contact numbers, email and mailing addresses as you read on.

If you would like additional information about the company, get to visit Virgin Trains about us page.

Virgin Trains Phone Number List

Virgin Trains Department UK Contact Numbers
Customer Service 0871 977 4222
Escapes 0190 443 1333
Lost Property 0333 103 1031
Assisted Travel 0800 015 8123
Assisted Travel Textphone 0800 015 8124
Reservations & Refund 0344 556 5650
Careers 0127 058 8891
Press Office 0845 000 3333
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N/B: Lines open Monday to Friday 8:30 am to 6:15 pm, Saturday and Sunday 9:00 am to 4:00 pm

Virgin Trains Customer Service

The Virgin Trains customer service number is 0871 977 4222. Dial it to speak with a staff member from their customer service team who will assist you with;

  • Your queries or inquiries
  • Ticket purchasing
  • Picking your seat train
  • Details of items you can travel with
  • Ticket Pricing
  • Using m-ticketing service on your mobile phone
  • How to make reservations & cancellations

If you are contacting customer service to make a reservation or booking, you can do so online by visiting Virgin Trains reservation/booking page. While you are here, you are going to need the following information;

  • The date you plan to travel
  • Number of people who are travelling
  • Your destination
  • The time you prefer to travel

If you are unable to contact Virgin Trains customer service over the phone then you can send them an email detailing your queries, inquiries or concerns to customer.relations@virgintrains.co.uk.

There is also a live chat feature available to all customers. To access it, simply visit the following Virgin Trains chat link and initiate the conversation.

Virgin Trains Escapes

Virgin Trains Escapes

The Virgin Trains escapes number is 0190 443 1333. Dialling this Virgin Trains phone number will connect you with a staff who will assist you in making your travels during your break or just a small day trip easy.

Some of the benefits involved in taking up this service saving money on different services. For instance, the money you pay caters for;

  • Attractions during your trip
  • Rail fare
  • Hotel charges

Get to learn more about this great service by visiting Virgin Trains escapes page.

Virgin Trains Lost Property

The Virgin Trains lost property number is 0333 103 1031. Dial it if you were travelling with one of their trains and happen to have lost an item.

In addition to this Virgin Trains contact number, they do advise all their customers who have lost any property during their travels to visit Virgin Trains lost property page and fill out the lost property form.

The following information should be clear on your form;

  • Wadviseou were travelling
  • The bus you were travelling in (this information is available on your ticket)
  • The date and time in which you were on the bus
  • Your seat position in the bus
  • Description of the item you lost

Virgin Trains Assisted Travel

The Virgin Trains assisted travel number is 0800 015 8123. If you are going to need assistance while travelling, the Virgin Trains contact number to dial is this.

Make sure you speak to this department days before you make your travel arrangements because this will give them reasonable time to make things right for you.

Virgin Trains Press Office

Virgin Trains Press Office

You can get in touch with press office in three ways.

The Virgin Trains press office number is 0845 000 3333. Do call it in order to connect with a representative from their press team ready who will answer all your queries.

You can as well contact them via email by sending an email to the following mailing address press.desk@virgintrains.co.uk.

Alternatively, you could fill out the contact form at Virgin Trains contact us page detailing what you need to know regarding the company.

For more information on all things press, get to visit their official Virgin Trains press page, which is full of great valuable information.

Virgin Trains Head Office

If you are an old-fashioned type of person, send their customer service handwritten letter to the following Virgin Trains headquarter address;

Victoria Square House, 1 Pinfold St, Victoria Square, Birmingham B2 4AA

Virgin Trains Reservations

The Virgin Trains reservation number is 0344 556 5650. Speak with one of the aftersales team using this Virgin Trains contact number if you would want to make a reservation, know about ticket pricing or simply departure or arrival timings.

You can as well use this Virgin Trains phone number to request a refund if you haven’t used your ticket.

The following links are also useful to matters making refunds claim and receiving your refunds;

Virgin Trains Careers

The Virgin Trains careers number is 0127 058 8891. Dial this Virgin Trains contact number to speak with Virgin Trains recruitment team who will get to answer all the questions you might have regarding job openings and positions at offices.

For a complete list of Virgin Trains job vacancies, do visit Virgin Trains careers page and scroll down till you find a position that suits you.

Virgin Trains Marketing

Address all your Virgin Trains marketing queries and inquiries by sending an email to their marketing department at marketing@virgintrains.co.uk.

Virgin Trains Personal Details

If you have an account with Virgin Trains and wish to make changes to your personal details, get to visit the following Virgin Trains terms & conditions page.

You can also send an email to them using sales.support.virgintrains@trainsfares.co.uk.

Contact Virgin Trains via Social Media

Contact Virgin Trains Social Media Accounts

Other than the Virgin Trains contact numbers, email addresses and mailing addresses shared on this post, customers can opt to contact Virgin Trains customer service using social media.

They are very active and you can expect to get a response from them in real time. Below is a list of all Virgin Trains social media accounts.

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