StepChange Contact Numbers

StepChange Logo

StepChange is a UK based debt charity dedicated to offering free debt advice and financial management solutions to people in the UK and abroad. Established in 1993, the organisation was formerly named as Consumer Credit Counselling Service and was re-branded as StepChange in 2012. Since its inception, it has helped millions of individuals manage their finances and come out of debt with clean hands. The entire funding of the organisation is dependent on its voluntary donators, including HSBC, Lloyds TSB and Barclays. You can also visit StepChange official website for complete contact information.

StepChange Department  UK Contact Numbers
 Customer Service  0800 138 1111
 StepChange Debt Appointment  0300 303 2459
 Aftercare  0300 303 5300
 Plan Activations  0300 303 7037
 Bankruptcy  0800 975 9557
 Debt Relief England & Wales  0800 107 1339
 Debt Relief Ireland  0287 776 7745
 Equity Release & Mortgages  0808 168 6719
 IVA  0800 197 1713
 Debt Payment Programme Scottish Clients  0800 652 7491
 Sequestration and MAP Bankruptcy  0800 652 7491
 Settle Debts  0300 303 2469
 Advice  0300 303 5666
Outside UK Telephone Advice  0044 113 297 0126
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StepChange Customer Service

StepChange customer service number for main website page

If you want any kind of help or advice regarding your financial management from the company experts, feel free to contact the StepChange customer service number  0800 138 1111. This telephone line remains open from Monday to Friday between 8 am and 8 pm, and on Saturdays between 8 am and 4 pm.

How to Contact StepChange?

Whether you want to seek the company’s money advice support or you want to bring forward some StepChange debt charity complaints, feel free to contact the company by any of the following communication mediums:

    • Visit their official website
    • Sending them a written letter
    • Calling a StepChange debt management contact number
    • Following them on social media

StepChange Debt Appointment

StepChange helpline number for Debt Department

If you have a financial issue to talk about in detail, then you can book an appointment with the company executives by calling the StepChange financial solutions support number 0300 303 2459. Here, you can book an appointment with a company expert at a convenient time for both of you.

StepChange Aftercare service

Once the company experts have devised a payment plan or financial solution for you, you can also avail their aftercare service by calling StepChange Aftercare number 0300 303 5300. This is a dedicated company number for creditors that you can call for any kind of aftercare support from the company experts. Do not forget to mention your StepChange bank account number for complete guidance and support.

StepChange Plan Activations

The company has a number of debt management plans that you can choose from, as per your individual mortgage requirements. In order to activate any of these plans, you will have to call their StepChange mortgage contact number 0300 303 7037. Once you activate a plan, you will receive a StepChange account number that you can use as a reference for further advice in future.

Getting help with Bankruptcy

If you have been advised bankruptcy or if you are on the brink of it, then feel free to seek expert help by calling StepChange bankruptcy number 0800 975 9557. Here, the experts will recommend the best ways to avoid it, and the right time to announce it if it can’t be evaded.

StepChange missed payment helpline
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Debt Relief England & Wales

If you are situated in England or Wales, then you can get quick money advice support by calling the StepChange charity contact number 0800 107 1339. This StepChange customer service number has been specifically dedicated to receiving calls from England and Wales.

Debt Relief Ireland

Recently in the end of 2015, the company launched its service for clients in Ireland. If you want this special service from Ireland, feel free to call their StepChange my account customer service number 0287 776 7745.

Equity Release & Mortgages

StepChange contact number for mortgage

If you want to make a payment for your equity release or mortgage, then feel free to call their StepChange make a payment number  0808 168 6719. You can also visit their mortgage website page for complete details. This is the company’s full and final settlement helpline that you can call to receive complete guidance on how to manage your finances and get rid of your outstanding debts in the best possible way.

StepChange Arranging IVA

If you are not able to repay your debt in time or if you want to get your debt plan revised, then you can call the StepChange debt management contact number 0800 197 1713 to arrange an IVA. An IVA is an arrangement between the debtor and the creditor to repay a debt with revised terms. The financial experts at this company will be able to arrange an affordable IVA for you so that you can repay your loan with easier terms than before.

Debt Payment Programme for Scottish Clients

Clients living in Scotland can call the StepChange mortgage contact number 0800 652 7491 to avail specialised financial solutions support from professionals. Just give your StepChange client reference number to the expert on the other end, and get your issue resolved within seconds.

Sequestration and MAP Bankruptcy

Everyone knows what bankruptcy is, but few know that people of Scotland enter sequestration instead of bankruptcy. All conditions are same as bankruptcy, only the name is different. If you are in Scotland and unable to pay off your debts, then you will enter sequestration. You can call 0800 652 7491 to avail StepChange my account customer service regarding Scottish sequestration. MAP bankruptcy is a bankruptcy for lower income people who do not have enough assets to repay their debts. Feel free to call this StepChange number for creditors, which you can call to get help regarding sequestration or MAP bankruptcy. They will also provide you help while filling up sequestration or MAP bankruptcy forms.

 StepChange Headquarter Address

The organisation’s head office has been located in Leeds in England. If you want to send them a written letter, you can address it to the following address:

Wade House, 52 Merrion Centre, Leeds LS2 8NG, United Kingdom

In addition to this, the company has centres in Newcastle, Chester, Halifax, Birmingham, Glasgow, Cardiff, Northern Ireland and Limavady too. It has recently launched its service in the Republic of Ireland as well. So, you can contact them at any of their registered addresses by sending them a written letter. Do not forget to mention your StepChange client reference number in the letter to make the communication easier and faster.

Seeking expert help to Settle Debts

The company will give you complete support to settle your debts and repay them on time. For instance, if you missed a payment for your debt, you can call the StepChange missed payment helpline 0300 303 2469 to know about the future options. The experts will give you best advice on how to minimise your penalties and late payment charges. Just provide your StepChange account number and leave the rest to the expert professionals.

StepChange Careers

StepChange helpline number for recruitment

If you think that you can be a suitable candidate to work with the organisation, feel free to get recruitment advice by calling their StepChange recruitment contact number 0300 303 5666. In order to check present vacancies, you may wish to visit their careers section. The company is an established organisation that is dedicated to offering expert mortgage help and advice to millions of people. Considering its size, it needs financial experts to serve their clients better.

StepChange International Helpline

You can call StepChange international customer service number 0044 113 297 0126 if you are living outside of the UK, only if you have lived here in the past 3 years, if you have a debt incurred here, or if you access your finances from a bank in the UK and you are planning to return back in near future. Feel free to call this StepChange full and final settlement helpline, and seek complete mortgage advice right over the telephone.

Contact StepChange via Social Media

StepChange debt management contact number

StepChange is available on a number of social networking sites as well, so that you can follow them to stay updated about their latest news and events, and also post on their home feeds. They are available on the followings:

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