From TV or computer to washing machine or dishwasher, AO.com is your one shop for the top-class household appliances. The online retailer offers some of the most exciting deals on a wide range of products along with flexible delivery options.
But what if the product you ordered isn’t delivered on time or is broken or defected? We have enlisted all the AO.com contact numbers along with alternative options to get in touch with the company’s customer service in case you have a query or complaint. You can also visit the AO.com contact us page for further information or policy information.
List of AO Contact Numbers
|AO Helpline||UK Contact Number|
|AO Customer Service Toll-Free||0800 032 3249|
|Investors Relations Queries||0120 467 2538|
|Press Inquiries||0120 467 2504|
|Aftercare Protection Plan||0345 241 1234|
|Complaints||0344 324 9222|
Reasons To Contact AO
Since we live in a digital era with internet being a big part of our lives, most of us prefer online shopping over visiting the store. The ease and convenience offered by online shopping is unparalleled. But you cannot ignore the downsides of the physical distance between you and the buyer.
There are numerous problems faced by online shoppers during the buying process, like getting the wrong fit or receiving a damaged product. This is where AO.com customer support comes to play and offers a skilled and friendly team of representatives to take care of its online shopper needs. We have enlisted a few scenarios when you will need to contact AO phone number support. Take a look.
- Before purchase as there are times when customers need help in choosing the right product or brand.
- General queries regarding availability of a product or payment options.
- Tracking the order delivery status.
- After purchase problems when the product receives is defected, incomplete or a different product all together.
- Queries related to return, exchange or refund.
Ways To Contact AO
AO.com helpline is committed to provide an outstanding support and really “wow” its valued customers. The company offers complete engagement, both before and after sales, through multiple channels. You can choose the most suitable option to reach the company in order to raise your concerns. Here’s a list of all the different ways to contact AO customer care. Read on!
- Browse the site for help and advice.
- Speak directly with an agent through any of the AO.com contact numbers listed above.
- Have a live chat with AO customer care.
- Send a handwritten letter via post.
- Contact AO via social media platforms like Facebook and Twitter.
AO Customer Care Address
If you do not prefer calling the AO contact numbers and explaining the entire issue, you can simply send a handwritten letter stating your concerns. The company’s customer care representatives will provide a solution as soon as they receive the letter. You can send the letter at the following AO customer services address:
AO.com Helpline, c/o AO World PLC, 5a The Parklands, Lostock, Bolton, BL6 4SD
NOTE: If sending a letter as your preferred way of communicating with the AO customer care, it is suggested that you draft a clear and concise letter, explain the issue properly in order to avoid any miscommunication. This will enable the customer care to provide a quick response. You must also provide your contact information along with the letter so that the company can get back to your with the solution.
If you are looking for a faster means of communicating instead of sending a letter, we suggest you turn towards your smartphones or laptops and send an email. Emails are already a widely used tool for business communication and highly effective as well.
You can send an email and the customer service will send a response within 48 hours of receiving the mail. Make sure your email is concise and to the point. Also make any important information stand out from the rest of the mail.
AO Customer Service Number
Although email and letters are a great way to communicate your queries and complaints to the customer care, it must be considered that misunderstandings are commonplace in written communication. Moreover, both email and letters do not provide a quick response. If you are looking for immediate solution, it is best to use AO.com contact numbers and speak directly to a customer care representative.
Whether you are unsure about buying a product or you simply can’t choose the right fit, just contact AO customer service and you will be provided expert guidance so that you can find the ideal appliance. You can also call the company for general inquiries related to product availability, payment and delivery options or for after sales support in case you need to return or exchange a product.
AO boasts a team of friendly advisors who will provide the necessary support and assistance every step of the way. You can dial the AO contact number 0344 324 9222 to speak with a centre advisor. The company aims to answer all your calls within 20 seconds. In order to make the process of getting in touch with the AO.com customer care easier, take heart of the following routing numbers:
- Press 1 for buying related quires.
- Press 2 for delivery tracking.
- Press 3 for after sales support if the product is not working properly.
- Press 4 for other inquiries.
AO is a popular online portal for household appliances. It offers a wide assortment of product and services from the most trusted brands in the industry. It offers washing machines, refrigerators, dishwashers, televisions and home entertainment consoles, small appliances, cooking appliances as well as floor care appliances of excellent quality and at best prices. The company boasts of a website with a user friendly online shopping experience and an impeccable customer support with quick and efficient service, which encourages the clients to come back for more.
AO offers complete assistance to its valued customers in order to ease the buying process. Customers can have a live chat with the AO.com contact number representative and get expert advise on various products before buying. The process of ordering is also simple and uncomplicated along with easy payment options and quick delivery at customer’s convenience. You can browse the website’s order section to gather detailed information on payments, delivery and returns, installations and everything else related to shopping online.
In case you encounter any difficulty throughout the process or even after the purchase you can contact AO.com customer service number centre operators toll-free 0800 032 3249. You can also forward your queries and complaints to the company by dialling 0344 324 9222. This AO contact number is available seven days a week between 8 pm to 10 pm.
Billing and Payment
AO is dedicated to take care of the needs and requirements of its customers and always strives to provide a delightful shopping experience. In order to make the online shopping experience even better, the company offers several payment options. You can choose from Visa, Visa Debit, American Express, MasterCard or PayPal to pay for your purchases.
Paypal is the prefer option in general.
AO.com helpline has teamed up with V12 retail finance limited to offer it customers flexible payment options. Customers are given the option to pay on finance and spread the cost of a big purchase like a washing machine or a refrigerator. If the purchase is £249 or more, the customers are eligible for the Pay on Finance option. The simple payment options of pay on finance makes the expensive purchases manageable. Customers can choose form the buy now pay later option, which allows them to purchase now and pay nothing for the next six months or they can go for interest free credit. If your application for pay on finance is approved, you will be required to verify your identity by authorising a 50p transaction against a credit or debit card that you own.
You can get all this in further detail by dialling the AO contact number toll-free, 08005614489 to get in touch with an expert.
AO has teamed up with Domestic & General, the leading specialist warranty provider in the UK, to offer aftercare protection plans on all the products purchased from them. The customers can choose to buy the protection plan along with their product or at any other time AO may permit.
The plan provides unlimited approved call outs, new replacement product if a repair is approved and yours can’t be fixed, approved repairs to fix faults, breakdown or damages caused due to accident. Their nationwide approved engineers and UK customer care team provides complete support and assistance to the customer. In order to learn more about the aftercare plans, you can call the AO phone number directly, 0345 241 1234 about eligibility.
Contact AO via Social Media
Social Media is an effective tool for the customers to have a wider reach of their voice. A single tweet or a status update can reach thousands of people in no time. Whether you want to share a remarkable shopping experience or need to express your grievance about a poor service from the company. Social media platforms can also be used to increase your brand awareness and get regular updates on the discounts and deals offered by the retailers.
AO was founded by John Robert in 2000 under the name Appliances Online. The company has its headquarters in Lostock, Bolton, Manchester and sells kitchen appliances on behalf of Boots, Next, House of Fraser, B&Q and Iceland.
Presently AO has grown to become a leading online retailer of all household appliances including, TV, washing machine, dishwasher, refrigerator, computer, laptops and much more. Customers can buy from the most trusted brands in the industry and also get the advantage of best price along with free home delivery on certain products. Apart from offering a wide range of products, the company also provides exceptional customer support to delight its customers. AO was awarded for the Best Customer Service Operation at the 2011 European Call Centre & Customer Service Awards. You can visit AO.com contact us portal services for detailed information about reaching the company’s representatives for help and support.