eBay is an online platform for anyone who needs to buy or sell. Customers are offered a wide assortment of products ranging from brand new to used or ordinary to luxurious. The company offers both auction-style sales and an online store to provide an extraordinary shopping experience to the customers worldwide.
Whether you are looking for something rare or something more trendy, you can find it on eBay. You can also register as a seller and list the items, which you no longer use on the site. If you need help buying or selling, you can use the eBay contact numbers guide below, to get in touch with their support centre. Here’s a guide, which provides all the information on how to contact eBay. Take a look.
List of eBay Phone Numbers
|eBay Helpline||UK Contact Number|
|Customer Service (03)||0345 355 3229|
|Account Problems Toll-Free||0800 358 6551|
|Account Security||0800 358 6552|
How to Contact eBay
eBay is a leading eCommerce store with a customer base of over 150 million users, of buyers and sellers. The company offers a dedicated support team with multi-channel communication in order to serve its customers. If you have any queries or complaints, you can choose any of the following options to contact eBay:
- Visit the site
- Navigate the eBay Contact Us Help section
- Use eBay contact numbers to get in touch with their representatives
- Have a live chat with the eBay customer service
- Send an email
- Write a handwritten letter and post it to eBay customer care
- The community answer centre
- Facebook and Twitter.
eBay Helpline Address
Customers have the option to get the necessary assistance from the eBay team by sending their queries in writing via post. This is also an appropriate option if you need to send some information or documents to the company in order to resolve an issue. Take note of the following eBay contact number address if you are planning to send them a letter:
eBay Helpline, P.O. Box 9473, Dublin 15, Ireland
NOTE: You are strongly encouraged to provide as many details as possible when contacting through a letter. You must include dates, item number, user IDs or any step that you took before asking the question or raising the complaint. Depending on your specific issue and the time it takes for the customer care to receive the post, you will receive a quick and effective solution.
If you are seeking a quick answer or solution, we suggest you send a mail to the eBay customer support or have a live chat with a representative.
eBay Customer Service Number
The company offers multi-channels support to its buyers and sellers for queries and complaints. Whether you are new to eBay and want to explore all about buying or a seller facing an issue with completing the sales, you can visit the site to learn more about how to contact eBay or follow the instructions given below:
- Sign into your account and go to the help section at the top of the page.
- Select the topic related to your query from the menu and you will be given all the possible options to resolve the issue on your own.
- If you are dissatisfied with the solution then you can explore the various options to contact eBay customer care.
- The right side of the page provides links to call, email or have a live chat to resolve the issue.
The company offers great deals on a wide range of products with several buying options. You can buy at a fixed price or participate in an auction. All you need to do is register and you will be rendered with a plethora of options to buy from. If you are new to eBay, you can easily learn more about the buying basics with the help topics available on the site.
You can also call any of the eBay contact numbers and talk to an eBay customer service representative for assistance. Dial 0345 355 3229 and speak with the centre. This helpline number also provide’s assistance for other buying related problems like paying for an item, cancelling a purchase or reporting a problem with the item you purchased. We suggest you visit the eBay contact us section and navigate the particular problem you are facing to find the appropriate contact information.
With more than 18 million registered buyers in the UK alone, eBay offers an exciting opportunity to the sellers to make money. Selling on eBay is as easy as baking a pie. Take some pictures of the product you want to sell, write an interesting description to let the buyers know more about the product and start listing. Your product will not only reach a global audience but you are also offered a seller protection plan so that you can sell with confidence. You will be paid as soon as your listed product sells through PayPal, which is a safe and easy way to get paid. All you need to do now is box it, print a label and ship the item.
eBay strives to provide users with a convenient and effortless way to sell and earn money. If you have any query about the selling process, eBay feed, selling limit, postage and handling etc or are facing an issue with your account you can contact eBay customer service numbers to address your concerns. Visit the help and contact section to find the appropriate eBay phone number or alternative methods to get support.
Before you start selling on eBay you are required to set up an account. All you need to do is go to the site, register for an account, confirm your contact information using the pin sent to you by eBay, choose an automatic payment method to pay any future seller fees and buyer refunds and you are good to go. If you encounter any problem while registering you can call 0345 355 3229 for help and support. You can also have a live chat with the eBay customer service agent regarding the issue.
In case you are concerned that your account is being used by someone else, then you can contact eBay toll-free 0800 358 6552. For any other account related query or concern you can visit eBay Contact Us helpline and find any relevant eBay contact number to resolve the issue.
Delivery and Returns
The company offers plenty of delivery options to the customers to suit their needs. You can choose express delivery, free delivery or click and collect option as per the availability of the product and your own convenience. The details of delivery options, estimated time of delivery and postage costs are mentioned along with the products. Some sellers even offer tracked postage service, so if you want to keep a check on the delivery status of your item, you can filter your search and look for the products with this particular delivery option.
Fast and convenient delivery service is not the only advantage of shopping on eBay. Customers are also offered a 14-day calendar day return window from all the sellers who accept returns. If you are unhappy with the purchase or there is another issue with the item you can return the same. Your purchases are covered by eBay money back guarantees if you have paid with PayPal. If you need more information on returning an item purchased call the eBay contact number toll-free, 0800 358 6551.
Being a seller, you can handle all the return requests through your return dashboard or communicate directly with the buyer through messages. Sellers need to accept the return request of the item if it is damaged, doesn’t match the listing description, or when the request falls within their return policy.
Selling Fees and Billing
If you are a registered seller with eBay, you will be charged with two basic fees for listing your items, insertion fees and final value fees. Insertion fees are charged in creating a listing, although the sellers are allowed a fixed number of listings per month depending on the type of account they have. Final value fees are charged when the item is sold based on what the buyer paid including the postage and handling.
Additional fees are also charged by eBay for listing upgrades and monthly subscriptions etc. In order to gain more information on selling fees, you can use any of the eBay helpline numbers to get in touch with the customer care. Call the eBay customer service number 0345 355 3229 and speak with a representative regarding the issue. This eBay contact number will also provide assistance with other billing and invoice related matters for example if you have any questions related to invoice or paying eBay fees.
Contact eBay via Social Media
eBay, just like all other companies, uses social media platforms like Facebook and Twitter to engage with its customers. Hence, social media has become a powerful option for customers to share their feedback and raise their queries and concerns with eBay and get quick solutions. It is an effective alternative to eBay phone numbers, live chat or other contact options. Another advantage of following eBay on social media is that it will help you stay updated with the latest offers and special discounts. You can easily connect with eBay through the following social media platforms:
Auctionweb was founded by a computer programmer Pierre Omidyar on September 3, 1995. Initially, the site was a side hobby for Omidyar, but the phenomenal growth within a short period of time soon turned it into a profitable business venture. AuctionWeb was officially renamed eBay in September 1999. As the company expanded its product category and encouraged almost any saleable item, it started growing by leaps and bounds. The site created an honest and open marketplace for buyers and sellers.
Presently, the multinational e-commerce corporation provides consumer-to-consumer and business-to-consumers sales service with operations localised in over 30 countries worldwide. The website is free for buyers but the sellers are charged a nominal selling fee according to the products and volume. The company continues to expand and has included options like “Buy It Now” shopping; online classified advertisement; online event ticket trading; shopping by UPC, ISBN or another kind of SKU and many other services as well.