O2 was established in 1985 as Cellnet, later renamed as O2. It was purchased by the Telefonica Europe, a Spanish Telecommunication company, for £18 billion in 2006. It is one of the largest and leading network providers in the United Kingdom. The network is equipped with the latest technology of 4G LTE and provides its service in a number of UK cities.
They deal in such as, Pay as You Go, Pay Monthly, Home Phone and Broadband, O2 Business and O2 Home. If you are in search of any of their telephone numbers and unable to find it easily at one place, don’t worry! Here on this page you can have access to almost every O2 customer service number. You can also visit their official website for further information.
O2 Phone Number List
O2 has more than 23 million customers in the UK and it provides 2G, 3G and 4G services. It offers O2 wifi service as well as the special O2 insurance. You can connect to it by downloading its free wifi App and search the nearest free hotspot. You will get connected automatically whenever you reach near its wifi zone. You can easily access them via their more than 450 retail stores and sponsors.
How to Contact O2 Customer Service?
They have made it convenient for their customers to approach them without any trouble. The network company has a variety of channels for its customers to reach them for any help related to their service. You can access them in the following ways:
- Dial any O2 Contact Number, mentioned above
- Visit their official website
- Use Live Chat Guru
- Book an Appointment
- Download Mobile App
- Online Dispute Resolution
- Visit the nearest Retail Store
- Post a Letter
- Subscribe on Social Media
The O2 has a highly trained and customer friendly team, that is equipped with every minute detail to help their customers in every sort of difficulties that may arise. Just get in touch with them and they are there to solve your problem.
O2 Customer Care Address
The company also engages with its customers through correspondence. If you think that your enquiry would be more effective and forceful if registered via written letter, you can write a letter to them:
O2 Complaints Review Service
PO BOX 694
Do remember to include your name, address, mobile or home phone number, the reason for complaint and suggestions for the resolution. Once your complaint gets registered, they will contact you in writing within 5 working days. If it prolonged, they will keep you informed concerning the progress of your enquiry.
If you are not feeling satisfied with the solution the company has provided, or failed to provide any solution within 8 weeks, you can contact Ombudsman Services Communications on the following number 0330 440 1614. If you have purchased any financial device or product from them, you may contact Financial Ombudsman Service number 0300 123 9123, for quick redressal.
Pay as You Go
This Pay & Go is like a prepaid mobile service by the company, where you can top-up or load credit before you use it. They provide a variety of packages to their Pay & Go customers and you can choose the one which suits your requirements and level of usage.
If you intend to get a new connection, you will get a free SIM and after adding required amount of credit your subscribed bundle will automatically get active. For any further assistance related to Pay & Go you can contact O2 helpline agents at 0344 809 0222. The operating hours are from Monday to Friday 8.00-21.00, Saturday 8.00-20.00, and Sunday 8.00-18.00.
The company offers amazing bundles designed according to the requirements of its customers. If you are a heavy or a light user, you can choose right bundle for yourself.
These bundles range from £10 to £30, depending on the size of the package including call minutes, messages and 4G internet data.
If you are a new customer, you may have to visit one of their stores, and if you are existing customer, you can activate your bundle by simply sending a text message from your mobile phone. They will charge from the moment you activate your bundle. Therefore, this will become your billing date on the calendar.They will automatically reinstall the same bundle for the whole next month if there was enough credit in your account. If the bundle didn’t get activated by itself, due to insufficient balance then all your mobile activities will be charged from the remnant credit in accordance with their standard rates. It is recommended to recharge your account before the expiry date to avoid any inconvenience. If you have any enquiry related to their bundle offers, you may get in touch by dialling O2 contact number
They will automatically reinstall the same bundle for the whole next month if there was enough credit in your account. If the bundle didn’t get activated by itself, due to insufficient balance, then all of your mobile activities will be charged from the remnant credit in accordance with their standard rates. It is recommended to recharge your account before the expiry date to avoid any inconvenience. If you have any enquiry related to their bundle offers, you may get in touch by dialling the O2 contact number 0344 809 0222.
Bolt Ons are activated if you have run out of your current bundle or need more. Currently, there are four types of Bolt Ons which are as hereunder:
These range from £3 to £13 and differ in their size of call minutes, messages and 4G data. The greater the amount, the greater the package size. You can get it activated for the whole month and enjoy it until it expires.
Activation amount is £6 a month and includes 500 MB data with free access to the BlackBerry APN.
“Web Daily” offers 50 MB data for one day and valid until midnight. There are “Snacks” also in One Off Data Bolt Ons, which start from £2 to £6m, the data size they offer varies as per amount and are valid for 31 days. The “Works One Off” offers, 1 GB of data for £10 and is valid for 31 days.
“More O2 Minutes” for £1 offer, 100 call minutes from mobile to mobile for one day, valid until midnight.
“More Minutes” for £1 offers, 50 call minutes for landline and mobile for one day, valid until midnight.
If you have any enquiry, feel free to reach the O2 contact number 0344 809 0222. Their customer friendly team will guide you about every detail regarding Bolt Ons.
Simply Pay as You Go
With Simply Pay as You Go, you can use your credit and get extra allowances. You can avail two sorts of allowances when you subscribe to it. If you top up £10, you can get 3000 O2 text messages and 50 MB data. Upon the top up of £15 or more, 3000 O2 minutes, 3000 O2 text messages and 100 MB data. These packages are valid for one month and will be renewed automatically after its expiry date. If you had inadequate balance, the package would not get renewed and you will be charged according to the company’s standard rates. To learn more, you can contact O2 helpline from your landline 0344 809 0222.
O2 Customer Service Number
If you are a Pay as You Go customer and faced with any difficulty related to your mobile network service, mobile device, bundles, roaming, extras and mobile settings or want to learn more about their services, you can call from your mobile phone on the O2 contact number 4445. Monthly Pay customers, for all enquiries from their mobile, may contact O2 helpline number 202. Business clients may dial 8002 from their mobile phone. Visit their official website for further information.
O2 Insurance Number
Unfortunately, if your mobile has been stolen, the company requires you to report this within 24 hours. They also oblige you to inform the police, before you talk to the service provider. When you let them know, they will cap your bill liability to £100, in case if your device is misused.
But they also protect you if you have previously purchased insurance. In fact, O2 will replace your phone if you had insurance on it and other damages that occurred, such as repairs. If your mobile phone was insured with them, you can make a claim only after you have reported it stolen. The company will refer your claim to their insurance department and they will require from you the crime reference number and the name of the police station where registered your complaint.
The Pay as You Go customers can report the incident on the O2 helpline number 0344 809 0222. If you do in fact have insurance you should use the O2 insurance number for all further references 0344 8090202.
The company allows you to change your old mobile phone with the latest one at any time, even if you are still in a contract. They will divide your Monthly Plan into two halves. First, the Phone Plan which covers the cost of your new mobile. Second, the Airtime Plan which will cover your calls, messages and data cost. Once your Phone Plan is paid off, then you will only have to pay for your Airtime plan. If you are on Refresh, you may still enjoy free technical advice from Gurus, free access to wifi and other exclusive deals as well as discounts with O2 Priority. The Pay as You Go customers can contact O2 customer service number agents at 0344 809 0222 and Monthly Customers may dial 0344 8090202.
Once you get your SIM, you can sign up and get yourself registered on their official website. It is the easiest way to have access to your complete account details. You can view there such as:
- Manage your account
- View your bill
- View your balance
- Top up
- Add Bolt Ons
- Check your usage
- Remaining minutes, texts, data of a Bundle, and much more.
My O2 Business
Want your business flourish? With their Business service, you can get flexible tariff and calling rates. They cater for your business and care for its growth. You can get a SIM and sign up on their website in order to start straight away.
They have answered all FAQ on their website, but if you want to learn more about their business service, you can call their business expert on the O2 contact number 0800 028 0202, the line is open from Monday to Friday 08.00-02.00, Saturday 09.00-17.00, and Bank Holidays 10.00-16.00. It doesn’t matter whether you are having a small or a large business, the O2 customer service team will provide clever advice for you to opt mobile network judiciously and help you grow your business manifolds. Just get in touch with them to make your business successful.
Contact O2 via Social Media
As the time has evolved, likewise the ways to contact your service provider has also changed with the time. It is of great benefit to have your service provider on any of the social media platform. You can catch them on the go and get yourself updated with the nonstop promotional offer, bundles updates, messages packages and much more. The company also enables its valued customers to access them on various social media platforms and keep them apprised with existing and upcoming time to time activities. You can join them on: