Affinity Water Contact Number

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Water suppliers are corporations that supply water and sewerage for domestic use in the UK. Suppliers are given a responsible geographical region and customers are able to switch between various suppliers. Water supplied is quality water that is safe to drink, as regulated by Drinking Water Inspectorate (DWI) for England and Wales.

There are currently 25 water suppliers covering England, Scotland, and Wales. Affinity Water happens to be one of the best. In this article, you will be given a list of Affinity Water contact numbers where you can reach out to and clear explanations for each of the number’s functions. You will also get to see other ways to reach out to Affinity Water customer services.

Affinity Water Telephone Number List

Affinity Water Helpline UK Contact Number
Affinity Water Customer Service 0345 357 2401
Affinity for Business Emergencies 0345 357 2407
Bill and Payment Enquiries 0345 357 2402
Water Supply Enquiries 0345 357 2407
Affinity Water Free Phone Number 0800 376 5325
Personal Injury Claims 0333 666 0082
Business Relationship Team 0345 357 2424
24-Hour Affinity Water Contact Number 0345 357 2407
Press Office 0170 727 7110
Career Opportunities 0170 767 9094
Water Divisions
Anglian 03457 145 145
Thames 0800 316 9800
Southern 0330 303 0368
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Affinity Water Customer Service

Affinity Water Customer Service

Affinity Water is insistent on giving their customers the best possible customer service at all times. They may even offer compensations as an apology for a company support that is below standard or satisfaction. Once a call is made, the care team assembled by Affinity Water will immediately attempt to resolve whatever issues you might raise. However, if that cannot be done, they will arrange a time to get back to your as soon as possible.

Reach out to the Affinity Water Helpline any day during the week. You can call the Affinity Water telephone number 0345 357 2401. You can discuss a wide range of topics, including water supplies for both home and business use, discussion of products and services available, account details alterations, change of residences, and bill understanding etc., by calling this number, which operates from 8p.m. to 5p.m. Monday to Friday and 8p.m. to 4p.m. Saturday and Sunday. The helpline centre is closed on bank and public holidays.

Besides contacting them by phone, you also have the option of submitting your enquiries by filling out this form. Or you can submit your enquiry by post to this address:

Affinity Water Customer Service Centres
Tamblin Way, Hatfield
AL10 9EZ

The Affinity Water contact number above is also the number to call if you wish to submit your meter reading. Other than that, an easier way to do it would be to complete their meter reading form, or log in to your Affinity Water support account and log your reading there.

You are encouraged to go to their FAQ web page where your questions might be answered already before you make the choice to call them.

Affinity for Business

Affinity Water Telephone Number

Affinity for Business was launched solely to make customers’ lives easier while running their businesses, recognising the companies’ key requirements and meeting them with all they do. They partner with customers’ businesses to ensure that you are the recipient of the best of water supply services, offering advice and great rates to help you in saving money and water throughout customers’ organisations. Affinity Water is always searching for ways to deliver outstanding service to their customers in order to help them save money and water.

Affinity Water is always searching for ways to deliver outstanding service to their customers in order to help them save money and water.

If you are running a business and you would like to get in touch with Affinity Water support to assist you with your problems, feel free to contact Affinity Water 0345 357 2424. Their customer service team operates from 8p.m. to 5p.m. Monday to Friday.

In the case that you are confronted with an emergency outside of operating hours, the Affinity Water telephone number to dial is 0345 357 2407 to have someone help you with your emergency. This is a 24 hours, and seven days a week, number.

There is also an option for you to reach out to them via email for enquiries. Or write a letter to Affinity for Business head office at:

Business Services Team
Affinity Water
Tamblin Way
Hatfield Hertfordshire
AL10 9EZ

Bill and Payment

Affinity Water has a neat billing and payment system. You can view your bill amount by visiting this webpage and complete the form. When you’re done, Affinity Water will send an email to you with a clear statement of your water bill amount. You can make your payment through a secure online channel, which may take up to 24 hours to appear on your online balance.

For any enquiries or confusion regarding Affinity Water billing and payment system operations, feel free to dial the Affinity Water contact number 0345 357 2402.

Water Supply Enquiries

Contact Affinity Water

When you sign up for a water supplier, the one thing that is necessary is clean water. Water is a necessity in daily life and we all need the luxury of clean water for a healthy life. Affinity Water guarantees you provision of clean water through an environment-friendly process.

Affinity Water staff members are devoted to offering you any help necessary in terms of your water supply, metering, and high consumption queries etc. General enquiries about Affinity Water can be made calling the Affinity Water contact number 0345 357 2407. The representatives are professionally trained to answer your queries and solve your problems.

Have a Leak?

Water leaks are fussy matters. They mess up your home; they reverse all the efforts you take to clean up your home, and they might be the very reason that your water bill is climbing with no end in sight – you might as well be paying for water that you’re not using. It is a good thing that there is an Affinity Water Free Phone Number call centre to manage all these terrible leaks.

In the case of leaking water, you have to report it to Affinity Water customer service 0800 376 5325. This way, you can prevent further waste of water and unnecessary payment. Besides calling, you can also go online and report a leak.

Personal Injury Claims

Personal injury claims describe a wide range of injuries sustained physically and emotionally that one might need compensation for. You can file a personal injury claim as a result of another party’s negligence to ensure that your safety. The point of a claim for personal injury is so that you can be at least partly compensated for the pain and suffering you have endured.

To file a personal injury claim with Affinity Water, please contact their helpline for this department 0333 666 0082. They will work with the impartial and independent claims portal InterRisk for solutions. As an alternative, you are allowed to file a claim online following the steps given on the InterRisk claims page.

Business Relationship Team

Affinity Water Helpline

Affinity Water has set up a Business Relationship Team to deal with business related enquiries and business services. If you wish to speak to a member of their Business Relationship Team, get in touch by dialling the Affinity Water contact number 0345 357 2424. There is also a form you can fill online for the company’s business related enquiries.

Should you prefer a manner of enquiring through post, mail your letter to this address:

Business Services Team
Affinity Water
Tamblin Way
Hatfield Hertfordshire
AL10 9EZ

Do help yourself to their Business FAQ web page to understand more about their business services.

24-Hour Affinity Water Contact Number

Affinity Water Free Phone Number

If there were any emergencies to occur during your time as a client, the Affinity Water customer care department sends help even outside of operation hours. This is the 24-hour emergency helpline 0345 357 2407 for you to get in touch with. This number is available at all hours every day.

Press Office 

The company’s Communications Team is set up deliberately to handle all press related enquiries. They will respond to any media related enquiries as quickly as possible and offer a response within two hours. Do note that they are only here to deal with media related enquiries.

If you would like to reach out to their Press Office, contact Affinity Water telephone number 0170 727 7110. This service only operates from 5a.m. to 7p.m. Monday to Friday, and 7a.m. to 7p.m. Saturday and Sunday. It is closed on public holidays.

Career Opportunities

Affinity Water contact number

The water supplier company is always looking for raw talents to join their team and make their company better with their services and products. Feel free to make enquiries or set up interviews by calling the Affinity Water contact number on 0170 767 9094.

Sewerage & Drainage Emergencies

If you encounter any sewerage and drainage difficulties, call their individual emergency contact number to make your enquiries or reports.

  • For Anglian Water, the Affinity Water contact number to dial is 03457 145 145.
  • The Affinity Water free phone number for Thames Water is 0800 316 9800.
  • Get in touch with Southern Water using this Affinity Water telephone number 0330 303 0368.

Contact Affinity Water via Social Media

Contact Affinity Water

There are a myriad of ways to contact Affinity Water. And you do not have to do it by calling one of the Affinity Water contact numbers in this guide. There are plenty of social network outlets to use, including:


Affinity Water is a UK-based water-only supplier that is owned by a consortium led by Infracapital Partners and North Haven Infrastructure. It was established as a combination of the three Veolia Water-branded businesses, Veolia Water Central, Veolia Water Southeast, and Veolia Water East.

As the largest water supplier in the UK, Affinity Water is committed to supplying high-quality water services to all of their customers. Currently, they provide over 900 million litres of clean water per day for a population of more than 3.5 million people in the UK. Their commitment is to be open and transparent with their customers to gain trust and loyalty.

While it is best to create your own account and track your water supply on the Affinity Water website, you can also contact Affinity Water if you encounter any issues. Following are the means to reach out to the company’s customer service:

  • Reach out to the Affinity Water telephone numbers listed above
  • Mail a letter
  • Drop an email
  • Social media

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